Help and FAQ

General


We are located just outside of Boston, and service many of the area printers in their packaging and finishing needs. If there is something you need aF solution to, and can't find it on our site do not hesitate to give us a call. We pride ourselves on our commitment to excellence and afford our success to our ability to deliver any project, under any dead line, while always producing the highest quality content.

To ensure you are a happy and satisfied customer, we offer multiple ways for you to Contact Us – at anytime and from practically anywhere.

Choose your option:


1. Email: Ideal for technical issues and issues related to returns and refunds, we can be reached via email at info@3dpackaging.com. We do our best to get back to you within the same business day – sometimes even sooner.
2. Phone: If you have a question and need an answer immediately, you can always call our customer service number (781) 535-6246 Monday - Friday 8:30am - 5:00pm EST.
3. Mail: 3dpackaging, 1 Federal Drive, Braintree, MA 02184
4. Facebook, Twitter, Google+: For those of you who are more the social types, we’d love for you to follow us on Twitter, like us on Facebook, or add us to your Google+ Circles. Ask us questions, give us feedback, share photos, whatever! We love being social as much as you do!

Yes, you can trust us! 3dpackaging is secured by Go Daddy Secure Certificate Authority. Godaddy is a leading secure sockets layer (SSL) Certificate Authority providing secure e-commerce and communications solutions for websites, intranets, and extranets. It's the trusted mark of high assurance for Internet security and enables the strongest SSL encryption available to every site visitor.

3dpackaging respects your privacy. We want you to be fully aware of our business policies and practices. Please visit the privacy policy section of the website. If you have any questions or comments about this policy, please Contact Us. We will gladly try to answer any question or problem you may have.

Packaging Services: (Design, Fulfilment, Die Cutting, Gluing, Package Prototyping, Folding Carton, Corrugated Packaging, Moulded Packaging, Cosmetic Packaging, Pharmaceutical Packaging, Clear Plastic Packaging, Foam Packaging, Blister Packaging, Thermoform Packaging, Vacuform Packaging, Polypropylene Packaging, Polyurethane Packaging, Polyethylene Packaging).

Trade Finishing: (Variable Data, Variable Packaging, Fulfilment, Easels, Pocket Folders, Foil Stamping, Embossing, Laminating 1.2mil - 10mil, UV Coating, Mounting, Folding, Tipping, Index Tabs, Mylar Reinforced Tabs).

Bindery Services: (Cutting, Drilling, Flat Sheet, Collating, Fugitive Glue, GBC, Tab Die Cutting, Padding and Gluing, Perfect Binding (PUR glue), Hard Cover / Case Bound Books, Perforating and Scoring, Re-moistenable Glue, Round Cornering, Stitching, Saddle Stitching, Mechanical Binding (Metal, Plastic), Wire-O (Twin Loop) Binding, Plastic Coil Binding, Tape Binding, Transfer/Double Sided Tape Applications, Wafer Sealing Micro Perfing.

At 3dpackaging, we do our best to offer the highest quality products at the lowest possible prices every day of the year - even without special offers. That said, we do feature special offers in our advertising from time to time. You will receive news about these specials when you create a account with 3dpackaging. You can also follow us on Twitter, like our page at Facebook, or add us to your Circles on Google+. We will advertise new specials on those sites, plus we offer social-only flash sales that are deep discounts you won't want to miss. In the meantime, since you're interested, you may want to check out our Special Offers page to see any current promotions.

Indeed you can! 3Dpackaging is all about tweeting and being social. Follow us on Twitter for our latest blog posts, special offers, new print designs and products as well as tons of printing news. And as long as we're being social, we'd love it if you liked us on Facebook, check out our pins on Pinterest, watch our videos on YouTube...and add us to your Circles on Google+, too.

My Account


Remembering passwords can sometimes be tricky. You can easily retrieve your password by going to the login screen and clicking on the "Forgot your password?" link. Submit your email address and click the "submit" button. Within a couple minutes, you will receive an email with instructions to create a new password. If this proves unsuccessful, please call 781-535-6246

My Info: Your account credentials including User Name, Email, Company, Name, Time zone, passwords are stored in your Account Information. You can also edit all your addresses stored in your user account in the Address book section.

My Orders: View all orders placed on 3Dpackaging.com with current status. You have the ability to place re-orders and view receipts filtering your history.

My Projects: All saved online templates you started editing or uploaded files you created as custom designs are stored in the My Projects section. You can rename your project, edit where you left off or delete your project.

My Images: 3Dpackaging stores all your Albums and images contained in your albums for use on your products. You can upload new images to albums, rename albums, delete albums, move images, rename images and delete images in this section. Using the Online Editor you can also gain access to your images as well as gather other images from both social networks and stock layout companies.

My Approvals: When requesting design services or requesting a premium in-depth review of your files 3Dpackaging may request you approve a new file. You will be emailed in this case to review your proof in this section. If you accept the proof as is the job will move to customer approved and into production and if you decline your comments will be saved and the job will move to customer declined status and be put on hold until a new proof is made. The production turn-around time starts when a order is submitted not requiring additional artwork changes.

My Messages: Check your messages for updated information on 3Dpackaging and exclusive discount codes.

My Order


You may check the status of your order by clicking My Orders within your account. From there you can check the status of your order as well as quickly look at or reorder past purchases.

If your aren't happy we want to know about it. 3Dpackaging has a 100% Satisfaction Guarantee, which we stand by one hundred percent. If you are dissatisfied with your recent order, we want to hear about it. Email us at info@3dpackaging.com and a customer representative will follow up with you. You have 30 days to box it back up and send the entire product back to us for either an exchange or a full refund. Be sure to include your order number and mail it to: 3Dpackaging. 1 Federal Drive, Braintree, MA, 02184.

Due to the expedient nature of our printing services, 3Dpackaging is unable to cancel your order. As soon as you place your order it immediately goes into our production queue for printing. However, we encourage you to email us at info@3dpackaging.com or call 781-535-6246 to discuss your situation with a customer service representative.

We pride ourselves in our ability to provide fast delivery. Most orders are printed within 24 hours and are shipped via ground transportation. While we suggest allowing seven to 10 days for processing and delivery, it is not uncommon to receive your products within four to five days of submitting your order. Please note, certain products require more production time.

We like to think that our typical turnaround times are pretty fast. However, we understand that sometimes you needed that product yesterday. Take a look around - there are several products that, for an additional price, qualify for 2nd and 3rd day guaranteed delivery. We encourage you to take advantage of it!

You can place a reorder by simply clicking My Orders. From there locate the item you intend to reorder and click on reorder. You have the option to keep the order exactly the same or if you wish to make any changes. Click the “edit” button after clicking the reorder button and you’re good to make edits or changes in your order options!

My Payments


3dpackaging accepts the following credit cards and payment options: VISA, MasterCard, Discover, American Express and PayPal. Unfortunately, we cannot accept cash or checks.

If you have a question about your bill, please Contact Us. We will gladly help with any question or problem you may have.

First, please accept our apology! Then, let’s bring this matter to the attention of our Customer Credit Department. Please Contact Us You can reach us at (781) 535-6246.

Order Process


You bet. Click on "3D Proof," located within the Online Editor for both online design products and custom uploaded products for a 3D proof. The order options page following the Online Editor itself will allow a low resolution PDF that is perfect for downloading to your computer and printing on printer paper. It makes it easy to review the image with business associates or friends, get feedback, and make changes before placing your actual order.

Portable Document Format (PDF) is a popular and efficient way to view all images in low resolution. It is ideal for downloading onto your computer, sharing with others via email or printing onto printer paper.

Absolutely! In fact we encourage it and allow you to get creative and make our products uniquely your own. You have three options. Regardless of which one you choose, uploading your own materials is absolutely free.

1. Upload your own artwork, logo, or photograph and add it any one of our thousands of existing designs 2. Have a completely unique design? Upload Your File and Order 3. Do you want to design online starting from our solid white products? Create Your Design Online

Once you place your order, it immediately goes into our production queue for printing. Be sure to double check your imprint and image by clicking on both the "3D Proof" option in the online editor and the "PDF proof" before submitting your order. Once the order is submitted, we cannot review nor stop your order.

Different products need different paper. Your paper stock choices will vary depending on what product you order. 3Dpackaging offers multiple options designed to help fit your aesthetic and budget needs. Throughout the site you'll find products available in our standard stock, premium stock, or recycled stock. Have fun and explore!

Acceptable File Format:
PDF (.pdf) *recommended
EPS (.eps)
AI (.ai)
PSD (.psd)
JPEG (.jpg / .jpeg)
PNG (.png)
Bitmap (.bmp)
TIFF (.tif / .tiff)

Resolution
300 dpi photos are best

File Size Artwork and Images must be 100 MB or smaller

Dimensions Images must not exceed 10000px for the width and height
This maximum is for 300 dpi or smaller
See instructions on each category page

Shipping and Delivery


Our standard methods for shipping are ground transportation via:
UPS (standard production time plus 3-7 days delivery time)
USPS (standard production time plus 3-13 days delivery time)
Other select carriers

We also offer a number of expedited shipping options as well:
UPS 2nd Day Air (standard production time plus 2 days delivery time)
UPS Next Day Air (standard production time plus 1 day delivery time)

Unfortunately, at this time we only ship within the United States.

Get in touch

Do you still have questions?
No worries; we'll help you find answers to them. 


The Office

    Address: 1 Federal Drive, Braintree, MA 02184, United States of America.
    Phone: 781-535-6246
    Email: sales@3dpackaging.com

Business Hours

    Monday - Friday: 8:00 AM - 6:00 PM Saturday: 8:00 AM - 6:00 PM Sunday - Closed  *Eastern Standard Time